Duties & Responsibilities Of Desk Control Supervisor

The desk control supervisor reports to the assistant housekeeper. The control room or control desk is the nerve centre of the housekeeping department. Keep the notice board up to date with the relevant information. The desk is manned 24 hours a day. Since control desk is the hub of information dissemination in housekeeping, the control desk supervisor is a critical person in housekeeping operations.
  • Good knowledge in handling guest requests.
  • To coordinate with the Ftont Office for information on Departure Rooms and handling over the Clean Rooms.
  • Good knowledge of Housekeeping operations.
  • To co-ordinate with other departments for smooth functioning and effeciency.
  • Responsible for Departmental keys and guest room master cards.
  • To receive complaints on Maintenance & Housekeeping.
  • Responsible for all calls coming to the Desk and to convey the right message to the right person.
  • To maintain registers kept at control desk.
  • Maintaining records related to day to day operations of Housekeeping.
  • To receive special requests from the guest.
  • Follow up with concerned departments in case of guest requests/ complaints.
  • To responsible for guestroom keys given to room attendants and to store the keys and maintain a key register.
  • Updating the Housekeeping data board with information like VIP inhouse, Today’s occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
  • Good understanding of the property management soft wares ( Eg: Opera, Protel, Fidelio etc. )
  • Allocate work for each staff according to point system / work load for the day.
  • Should have a good telephone etiquette.
  • Make the relevant room status changes on the software as per the instruction given by floor supervisors.
  • Prepare the room discrepancy list for Front office.
  • Prepare the VIP amenities list.
  • Post mini bar and laundry charges to the respective guest folios.
  • Prepare the Min BAR consumption list.
  • Prepare monthly sales report for Minibar, Laundry, dry cleaning and any other miscellaneous sales.
  • Prepare the missing / broken item register.
  • Handle the lost and found procedures and all enquiry.
  • Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement..
  • Maintaining the “I need it now” cupboard.
  • Co-ordinate with Front office department.
  • Coordinate with Engineering / Maintenance department for room maintenance issues.
  • Should have information of every staffs, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, pool side, SPA etc.
  • Should have complete information related all the rooms in hotel.
  • Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.
  • Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving.
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