Hotel is an establishment that provides lodging and usually meals and other services for travelers and other for paying guests. It providers paid lodging, usually on a short term basis. Hotels often provide a number of additional guest services such as a restaurant, laundry,a swimming pool or childcare.Some hotels have conference services and meeting rooms and encourage groups to hold conventions, functions and meeting at their location.
A hotel may be called as an establishment when primary business is to provide the general public lodging facilities and which may include one or more of the various services such as food, beverage, laundry, uniformed services etc. Hence, hotel can also be called as home but with a vested intrest which includes commercial activities.
Hotels are found in almost all the cities. Hotels operate twenty four hours a day, seven days a week. The principal factor that determines the guest attitude towards a hotel is service although other amenities such as room, food & beverages are of equal importance a tangible determinants.
Hotels are defined in numerous ways from early times to today. Some of the important definitions for hotels are;
“Hotel refers to a house of entertainment of travellers.”
-Reader’s Digest Dictionary
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“Hotel is a place where all who conduct themselves properly and who being able to pay for their entertainment, are received, if there be accommodation for them, and who without any stipulated engagement as to the duration of their stay or as to the rate of compensation, are while there, supplied at a reasonable cost with their meals, lodging and other services and attention as are necessarily incident to the use of a temporary home.”
“The word “Hotel” is of ancient origin, but it’s use in English for a house offering lodging and food for travellers is recent. The hostellers of London took the name of Inn keeping in 1473. The word “Hostler or Ostler’ having come to mean inn servant.”
“Hotel or Inn is defined as, A place where a bonafide traveller can receive food and shelter, provided he is in a position to pay for it and is in a fit condition to be received. The term ‘Hotel’ is used in England about 1760.”
“A hotel or inn may also be defined as an establishment whose primary business is providing lodging facilities for the general public and which furuishes one or more of the following services
a)Food and Beverage Services
e)Use Of Furniture and Fixture etc”