Duties & Responsibilities Of Public Area Supervisor

Check all public areas against area check-lists and see that they meet the standards of cleanliness stipulated. Supervise the day to d...

  • Check all public areas against area check-lists and see that they meet the standards of cleanliness stipulated.

  • Supervise the day to day cleaning of hotel public areas.

  • Remove furniture, curtains and other fixtures, which require repairs, mending, spotting, washing, etc. 

  • Perform routine inspections of all public areas, service areas, and storerooms.

  • Maintain a regular and complete advance scheduled programme for cleaning public areas after receiving the final concurrence of the Executive Housekeeper.

  • Schedule and supervise deep cleaning and any other projects.

  • Prepare schedule for the chandelier cleaning crew.

  • Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility.

  • Prepare Schedule for the carpet shampoo crew.

  • Maintain complete knowledge of correct maintenance and use of equipment.

  • Inspect staff turnout. Train new recruits. 

  • Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and according to time of day.

  • Submit performance appraisals of staff working under his / her control.

  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

  • Clean safety and security systems in public areas, e.g. locks, shutters, etc.

  • Assign duties and coordinate breaks for assigned staff.

  • Account for furniture movements, if any.

  • Ensure that assigned staff have reported to work, and also document any late or absent employees.

  • Initiate and follow-up maintenance orders for public areas/ service areas under his / her control.

  • Prepare and distribute assignment work sheets to assigned staff and review priorities.

  • Check and control equipment like hovers, floor washing machines, floor polishing machine, carpet shampoo and beating machines and ensure that they are used correctly and maintained properly. 

  • Assist where necessary to ensure optimum service to guests.

  • Efficiently manage stock control and the maintenance of all equipment.

  • Clean public areas in emergency situations.

  • Report all maintenance defects and follow up with Engineering.

  • Issue supplies/goods to staff at beginning of shift in order to control inventory.

  • Report all lost and found articles immediately to the desk coordinator.

  • Complete work orders forms for equipment maintenance or repairs and submit to Housekeeping desk control. 

  • Complete all paperwork and closing duties before leaving.

  • Responsible to Check staff grooming and hygiene.

  • Informs Management about any damage, theft or loss to hotel property.

  • Review status of assignments and hand over any follow-up action with on-coming supervisor.

  • Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required.

  • Answer inquires to maintain controls and ensure guest satisfaction.

  • Perform any other duties assigned by the housekeeper.

  • Provide feedback on staff performance and Report disciplinary problems to Executive Housekeeper.

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SetupHotel: Hospitality Tourism Management And HealthCare Fitness Guide: Duties & Responsibilities Of Public Area Supervisor
Duties & Responsibilities Of Public Area Supervisor
SetupHotel: Hospitality Tourism Management And HealthCare Fitness Guide
http://www.setuphotel.com/2016/12/Public-Area-Supervisor.html
http://www.setuphotel.com/
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http://www.setuphotel.com/2016/12/Public-Area-Supervisor.html
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